Grievance Redressal Mechanism

• Every customer is treated fairly and without prejudice.
• Complaints are acknowledged promptly and handled courteously and within set timelines.
• Customers have more than one simple way to raise a complaint.
• Customers are told about further options if they are not satisfied with our resolution.
• Complaints are reviewed to fix the root cause and prevent them from recurring.

You can contact us through any of these channels:

• Email: wecare@oxonfintech.com
• Phone: +91 87968 84759 (Monday to Saturday, 10 am – 7 pm IST)
• Post: Oxon Credit Private Limited, 10th Floor, 1037, Tower-B3, Spaze I Tech Park, Sohna Road, Sector 49, Gurugram, Haryana 122018

Please include your registered mobile number, application number (if any) and details of the issue.

• The product or loan application your complaint is about, and its application number (if any).
• The date you applied.
• What happened and why you feel the matter is not resolved.
• Your contact details, including the mobile number and email you registered with us.

• We acknowledge your complaint within 2 working days.
• We aim to resolve it within 15 working days, and in any case within 30 days of receiving it.
• If more time is needed, we will tell you why and when to expect a resolution.

If you are not satisfied, you can escalate your complaint to the next level:

1. Customer support: +91 87968 84759, wecare@oxonfintech.com
2. Grievance Redressal Officer: see below.

We review complaints regularly to find the cause of repeated issues and to improve our processes. This mechanism itself is reviewed at least once a year and updated when rules or our services change.

If you are not satisfied with the resolution, or have not heard from us in time, write to our Grievance Redressal Officer:

• Designation: Grievance Redressal Officer
• Email: wecare@oxonfintech.com
• Address: Oxon Credit Private Limited, 10th Floor, 1037, Tower-B3, Spaze I Tech Park, Sohna Road, Sector 49, Gurugram, Haryana 122018
• Hours: Monday to Saturday, 10 am – 7 pm IST

Loans are sanctioned and disbursed by our lending partners (banks and NBFCs). For complaints about a sanctioned loan, its terms, repayment or recovery, you may also approach the lender's own grievance redressal officer. If the lender does not resolve it within 30 days, you can file a complaint under the Reserve Bank of India's Integrated Ombudsman Scheme at cms.rbi.org.in.